Changed your mind? No stress. If you need to cancel your order, just email us at hello@lolaisola.com within 12 hours of placing it and we'll cancel it for a full refund.

After 12 hours, your order may have already been sent off for processing, so we're not able to guarantee a cancellation - but reach out anyway and we'll do our best to help.

We currently ship to the United States, United Kingdom, EU, & Australia. We are working on providing shipping to more destinations so stay tuned!

Within Australia

• Standard shipping - $5, or free for orders $60 and over
• Estimated delivery: 5–8 business days

International

• Standard shipping - $10, or free for orders $100 and over
• Estimated delivery: 5–8 business days

All orders are shipped within a 24-48 hour timeframe, and arrive to their destination within 10 business days.

Once your order is on its way, we'll send through tracking so you can follow it to your door. Please note delivery timeframes are estimates and can occasionally vary during busy periods or due to customs.

Once your order is on its way, we'll email you a tracking number so you can follow its journey to your door.

Since your pieces are made by a few different specialist suppliers, you might receive a separate tracking number for each one, so keep an eye out for more than one update if you've ordered a few things.

Tracking can take a few days to show movement at first, so if it looks quiet to begin with, don't worry - that's completely normal. And if anything doesn't look right, we're always here to help at hello@lolaisola.com.

We want you to love what you ordered. If something isn't quite right, we offer returns within 14 days of your order arriving - just reach out to us at hello@lolaisola.com and we'll help you sort it out.

Because of the nature of our products and for hygiene reasons, returned items must be unworn, unwashed, and in their original packaging. Please pop a photo of the item in your email so we can organise your return quickly.

For change-of-mind returns, you'll cover the cost of return postage, and we'll let you know where to send it. Once we've received and checked your item, we'll process your refund to your original payment method (please allow a little time for your bank to post it).

Questions? We're always here at hello@lolaisola.com 🤍

We're so sorry - this shouldn't happen. Send us a photo at hello@lolaisola.com and we'll make it right with a replacement or refund. You won't need to post anything back to us.

No, you do not have to pay any customs duties & import tax with any of our products. We want to ensure customers have a hassle-free shopping experience with no hidden extra charges.

We want your pieces to last, so here's the simple version: machine wash cold with your usual detergent (a little softener is fine if you like) - just skip the bleach. Air dry where you can, but if you'd rather use the dryer, pop it on a low setting.

One thing to remember: please don't iron your grip socks, reformer grip towel, or mat grip towel - heat can damage the grip. Your wrap ballet tops, on the other hand, are happy to be ironed.

A little care goes a long way in keeping everything feeling and performing like new.

If you have any further questions or enquires, please contact us at hello@lolaisola.com. We will get back to you within 1-3 business days.